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Manager, Client Solutions

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Date: May 2, 2019

Location: Oklahoma City, OK, US

Company: Enable Midstream

Position Summary:

 

This position is responsible for leading the strategy, planning, design and implementation of client solutions including personal productivity, unified communications, mobility, workplace productivity and collaboration tools and conference room technologies. This leadership role will lead teams both technically and strategically thought the life-cycle of the Microsoft Office 365 environment (Exchange online, Skype for Business, OneDrive for Business, Microsoft Teams applications). Responsible for leading a team to develop client solutions focused on people, process and technology driving effectiveness and efficiency.

 

Accountable for department performance. Manages a recognized and complex departmental unit within a division or function and manages an identifiable, separate budget. Adapts departmental plans and priorities to address business and operational challenges. Stays abreast of industry trends and best or leading practices for services delivery and hosting practices. Decisions are generally guided by policies, procedures and business plan. Utilizes judgement to determine approach to operational issues that are varied, complex and may not be well defined by department policy and procedure. Addresses issues with impact beyond assigned department based on knowledge of related departments. Manages the performance of a team of professionals. Coaches staff on performance, completes employee performance evaluations and recommends pay actions. Trains and mentors staff on department processes.

 

Essential Duties & Responsibilities:

 

  • Lead a team that delivers innovative and creative client-based solutions that align with customer requirements and business need driving a collaborative and connected workforce.
  • Lead the team and strategy around the implementation and support of Microsoft O365 applications including upgrade/release management, training and governance. 
  • Lead and develop the strategy for technologies and products for desktop engineering/printing/mobility, including contributing to enterprise roadmaps and architectural discussions.
  • Lead a team of engineers, technicians and professionals in the support and development of various client solutions and applications, conference room technology, Unified Communication Platforms and collaboration tools.
  • Responsible for managing operations of a Microsoft Enterprise Agreement.
  • Responsible for managing the infrastructure design and support for Enterprise Content Management solutions.
  • Lead a team responsible for the packaging and deployment of end user applications through the use of various tools including the management of the SCCM environment.
  • Implement and manage processes to effectively lead and successfully complete large, complex projects and application rollouts.
  • Direct responsibility for the lifecycle of client solution technologies including design, implementation, support as well as all associated licensing and vendor-provided maintenance.
  • Direct responsibility for delivering and deploying strategies for workplace personal productivity tools, collaboration tools and unified communication services, with annual updates and an updated technology plan in conjunction with the Enterprise Infrastructure team.
  • Diagnose and resolve highly complex technical issues and provide guidance to other team members.
  • Ensure continuous service improvement through coordination and communication between support and business functions.
  • Provide input to planning groups on the impact of prospective upgrades and work effort required.
  • Perform impact analysis of new or expanding application or IT systems and coordinate with IT personnel to determine upgrades necessary to meet service level requirements.
  • Create backups of all essential configurations for tracking and disaster recovery.
  • Lead in development, testing, implementing and maintaining disaster recovery plans and procedures.
  • Keep abreast of new technological advances in desktop engineering and client solutions to further Enable’s investment.
  • Responsible for managing projects through integrated project life cycle for all end user support initiatives.
  • Translate technical terms to simple format for end users.
  • Manage the design, administration and support of all conference technology for the company, including, but not limited to: conference room control systems, projectors, displays, audio & video conferencing equipment, control systems, microphones, cabling, audio & video processing equipment, lighting systems, sound amplification equipment, computer applications, network equipment and servers.
  • Build and maintain positive relationships and interdependencies with staff and contractors through effective communication, with adherence to company values.
  • Ensure staff training to deliver the required skill sets and competency levels to meet business needs to include technical, interpersonal and software skills.
  • Source, recruit and hire to meet staffing needs.
  • Provide coaching and development feedback to employees.
  • Demonstrate strong leadership practices for employee and contractor performance management.

 

Minimum Education & Experience:

 

  • Bachelor’s degree in Business, Business Administration, Management Information Systems, Computer Science or related field.
  • Eight (8) years’ directly related experience.
  • Two (2) years of experience providing project management support for large and complex IT projects.
  • Three (3) years of experience leading unified communications or cloud/collaboration technologies (e.g. Microsoft O365).
  • Supervisory experience preferred.

 

Knowledge, Skills, Abilities:

 

  • Experience developing Microsoft O365 roadmaps across the enterprise, providing input as well as planning for achieving roadmap objectives.
  • In-depth knowledge of Microsoft O365 licensing plans and features.
  • Knowledge of Electronic Records Management and document lifecycle.
  • Strong analytical skills and experience; ability to recognize, analyze and solve complex problems.
  • Strong data management skills; ability to audit, format, model and analyze large data sets.
  • Ability to coordinate the work of third-parties to ensure effective and timely solutions for integration projects and daily troubleshooting.
  • Ability to prioritize and manage multiple projects, activities and deadlines effectively.
  • Ability to convert Company strategy and goals into actionable and measurable individual objectives and team objectives.
  • Ability to coach and mentor technology professionals.
  • Ability to establish and deliver clear directions; set goals and objectives.
  • Strong supervisory and employee development skills.
  • Ability to think and plan strategically.
  • Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw conclusions.
  • Ability to distill data and analysis into high-level reports and summaries.
  • Ability to develop system solutions for operational problems.
  • Strong collaboration skills to partner effectively across various levels of the organization.
  • Strong oral and written communication skills with the ability to communicate at all levels of the organization.
  • Ability to communicate technical guidance and instruction to users on the use of systems and/or applications.
  • Strong organization and process improvement skills.
  • Ability to effectively handle pressures and demands of deadlines and competing priorities.
  • Ability to handle confidential information and material with the highest degree of professional responsibility.
  • Ability to interact with internal business partners at a senior and management level to clarify requirements and business needs for changes and enhancements.
  • Ability to prioritize tasks to meet business needs, including prioritizing the work of others on the team.
  • Ability to learn and utilize a working knowledge of broad business environment, energy industry, and corporate operations.
  • Ability to promote cooperation and commitment within a team to achieve goals and deliverables.
  • Ability to identify and implement improvements and innovations that increase efficiency and enhance work quality.
  • Proficient use of Microsoft Office Suite, Exchange (Online/2016/2013/2010), Skype for Business (Online/Teams), SharePoint Online, OneDrive for Business.
  • Experience working in a ticketing system.
  • Demonstrate commitment to compliance with applicable laws and regulations, company’s ethics code of conduct and other company policies and procedures.
  • Respect and follow safety policies and regulations; scan the environment for objects or people who may pose a safety risk; encourage others to utilize safe and healthy work practices.

 

Physical Requirements:

 

  • Sedentary to light work exerting up to 10 pounds of force occasionally, and/or negligible amount of force occasionally to lift, carry, push, pull or otherwise move objects.
  • Ability to view computer screen, sit, stand or walk for extended periods of time.
  • Ability to operate a computer, copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.

 

Working Conditions:

 

  • Ability to produce quality work in a fast-paced office environment with high daily pressure to meet deadlines.
  • Ability to work non-standard work hours as needed or required to meet established deadlines.
  • Ability to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
  • Ability to travel occasionally to work or field locations, and/or to attend meetings or training, including overnight stays.
  • Subject to normal office noise levels.

 

IND


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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